The South African Social Security Agency (SASSA) has put in place a new identity verification system to improve security and curb fake grant applications. Many beneficiaries will find their status changing to “Identity Verification Requested.” Until the verification is done, payments cannot be processed. This option has been provided to ensure that grants reach the deserving and prevent the same person from applying or being applied for twice by the scammers.
Who Has to Do This Now
Not all beneficiaries must verify right now. The changes are mostly for new applicants, especially those who apply without their usual 13-digit South African ID. Existing recipients may also be asked to verify their identity if changes are made to their personal details or if SASSA suspects suspicious activity in their applications. Since May 2025, biometric registration is compulsory for new applicants without a regular ID, while for existing beneficiaries, this has been done on a gradual basis.
How Verification Works
When an account is flagged, SASSA will send an SMS link to the cellphone number on file. The link leads one to the identity verification portal, where beneficiaries are asked to take a selfie or a facial scan that will be matched against the official ID photo the department has on file. Once submitted, SASSA will check the information submitted with both the Department of Home Affairs and any other official database. If it all matches, the status is changed to verified and payments can now go through for the beneficiary.
What to Do If You Fail Verification
At times, an applicant gets a “Verification Failed” message. This normally happens if the submitted image does not match the ID or the details are incorrect. Beneficiaries should update their information and resend a verification request. Those encountering various issues such as missing SMS links or expired codes should contact SASSA on 0800 60 10 11, or alternatively, visit an office nearby for assistance.
Concerns Raised by Beneficiaries
While the system increases security, some South Africans are concerned about it. Beneficiary of the grant in rural areas struggle due to lack of smartphone access or poor internet connectivity. Others complain that the SMS links never get through to them or that the links expire too quickly, thereby rendering the process almost humiliatingly frustrating. Civil groups have also alleged that the rollout may disenfranchise vulnerable groups with limited technological access.
Why It Is Important to Act Quickly
Beneficiaries must complete the verification when notified. A delay or failure in completing it may lead to late payments or suspension of payments. To avoid this, keep your cellphone number updated; follow the instructions on verifying within the specified period; and check your SASSA status regularly.
Also Read: R4,500 Pension Grant Plus DA: Full Guide To SASSA’s 2025 Payment Plan